{"id":2776,"date":"2026-09-11T14:13:58","date_gmt":"2026-09-11T18:13:58","guid":{"rendered":"https:\/\/hotelchamplain.ca\/?page_id=2776"},"modified":"2026-09-11T14:13:58","modified_gmt":"2026-09-11T18:13:58","slug":"terms-and-conditions","status":"publish","type":"page","link":"https:\/\/hotelchamplain.ca\/en\/terms-and-conditions\/","title":{"rendered":"Terms and conditions"},"content":{"rendered":"<style>\n  .hc-terms {\n    --hc-green: #a5a737;\n    --hc-dark-green: #4f5318;\n    --hc-black: #171713;\n    --hc-grey: #686861;\n    --hc-line: #deded7;\n    --hc-soft: #f5f5f1;\n    max-width: 1120px;\n    margin: 0 auto;\n    padding: 30px 20px 80px;\n    color: var(--hc-black);\n    font-family: Montserrat, Arial, sans-serif;\n    font-size: 16px;\n    line-height: 1.7;\n  }<\/p>\n<p>  .hc-terms * {\n    box-sizing: border-box;\n  }<\/p>\n<p>  .hc-terms__intro {\n    margin-bottom: 44px;\n    padding: 42px clamp(24px, 5vw, 58px);\n    color: #fff;\n    background: 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var(--hc-black);\n    font-size: clamp(23px, 3vw, 32px);\n    font-weight: 500;\n    letter-spacing: -.025em;\n    line-height: 1.25;\n  }<\/p>\n<p>  .hc-policy p {\n    margin: 0 0 14px;\n  }<\/p>\n<p>  .hc-policy ul {\n    margin: 0;\n    padding: 0;\n    list-style: none;\n  }<\/p>\n<p>  .hc-policy li {\n    position: relative;\n    margin-bottom: 11px;\n    padding-left: 22px;\n  }<\/p>\n<p>  .hc-policy li::before {\n    content: \"\";\n    position: absolute;\n    top: .72em;\n    left: 0;\n    width: 7px;\n    height: 7px;\n    background: var(--hc-green);\n  }<\/p>\n<p>  .hc-terms__example,\n  .hc-terms__contact {\n    margin-top: 20px;\n    padding: 18px 20px;\n  }<\/p>\n<p>  .hc-terms__example {\n    color: #3d3f16;\n    background: #f3f3df;\n    border-left: 4px solid var(--hc-green);\n  }<\/p>\n<p>  .hc-terms__contact {\n    background: var(--hc-soft);\n  }<\/p>\n<p>  .hc-terms__contact a {\n    color: var(--hc-dark-green);\n    font-weight: 600;\n    text-underline-offset: 3px;\n  }<\/p>\n<p>  @media (max-width: 700px) {\n    .hc-terms {\n      padding-right: 15px;\n      padding-left: 15px;\n    }<\/p>\n<p>    .hc-terms__contents ol {\n      grid-template-columns: 1fr;\n    }<\/p>\n<p>    .hc-policy {\n      padding: 58px 0 32px;\n    }<\/p>\n<p>    .hc-policy__number {\n      top: 0;\n    }\n  }\n<\/style>\n<div class=\"hc-terms\">\n<header class=\"hc-terms__intro\">\n<p>Hotel Champlain \u00b7 Old Quebec<\/p>\n<h1>Terms and Conditions<\/h1>\n<p>Please review the policies that apply to reservations and stays at Hotel Champlain.<\/p>\n<\/header>\n<nav class=\"hc-terms__contents\" aria-label=\"Table of contents\">\n<h2>On this page<\/h2>\n<ol>\n<li><a href=\"#reservation\">Reservation and security deposit<\/a><\/li>\n<li><a href=\"#check-in\">Check-in, check-out and room keys<\/a><\/li>\n<li><a href=\"#cancellation\">Cancellation policy<\/a><\/li>\n<li><a href=\"#rates\">Standard rate policy<\/a><\/li>\n<li><a href=\"#extension\">Extending your stay<\/a><\/li>\n<li><a href=\"#smoking\">Non-smoking policy<\/a><\/li>\n<li><a href=\"#occupancy\">Occupancy, minimum age and guests<\/a><\/li>\n<li><a href=\"#alcohol\">Alcohol policy<\/a><\/li>\n<li><a href=\"#housekeeping\">Housekeeping policy<\/a><\/li>\n<li><a href=\"#security\">Security and privacy<\/a><\/li>\n<li><a href=\"#damages\">Liability and damages<\/a><\/li>\n<li><a href=\"#parking\">Parking<\/a><\/li>\n<li><a href=\"#pets\">Pet policy<\/a><\/li>\n<li><a href=\"#respect\">Community living and respect<\/a><\/li>\n<\/ol>\n<\/nav>\n<section class=\"hc-policy\" id=\"reservation\">\n    <span class=\"hc-policy__number\">01<\/span><\/p>\n<h2>Reservation and Security Deposit Policy<\/h2>\n<ul>\n<li>The reservation is guaranteed until the scheduled arrival date. After that date, it may be cancelled and the room reassigned.<\/li>\n<li>A security deposit of $150.00 will be collected upon arrival, in addition to the cost of the reservation. The bank may take up to seven (7) business days to release the deposit.<\/li>\n<\/ul>\n<\/section>\n<section class=\"hc-policy\" id=\"check-in\">\n    <span class=\"hc-policy__number\">02<\/span><\/p>\n<h2>Check-In, Check-Out and Room Keys<\/h2>\n<ul>\n<li>Check-in: from 4:00 p.m.<\/li>\n<li>Check-out: by noon.<\/li>\n<li>A valid photo ID and credit card may be required at check-in.<\/li>\n<li>Room keys will only be issued once the reservation has been paid in full and the security deposit has been collected.<\/li>\n<li>Upon arrival, our team will provide practical information about the hotel, the neighbourhood and nearby amenities. They will also be available to answer your questions and help you make the most of your stay.<\/li>\n<li>Additional useful information is available through our mobile guest portal. Access to the portal will be provided on the day of your arrival.<\/li>\n<li>Upon departure, please return your keys to the front desk. The condition of the room will be inspected. Additional charges may be deducted from the security deposit based on the findings.<\/li>\n<\/ul>\n<\/section>\n<section class=\"hc-policy\" id=\"cancellation\">\n    <span class=\"hc-policy__number\">03<\/span><\/p>\n<h2>Cancellation Policy<\/h2>\n<ul>\n<li>Cancellations may be made free of charge up to 24 hours before the scheduled arrival date and time.<\/li>\n<li>If the reservation is cancelled less than 24 hours before arrival, the first night will be charged.<\/li>\n<li>In the event of a no-show, the full cost of the stay will be charged and the reservation will be cancelled.<\/li>\n<\/ul>\n<p class=\"hc-terms__example\"><strong>Example:<\/strong> A stay scheduled to begin on September 4 at 4:00 p.m. may be cancelled free of charge until September 3 at 3:59 p.m.<\/p>\n<div class=\"hc-terms__contact\">\n<p><strong>To cancel a reservation, please contact us:<\/strong><\/p>\n<p><a href=\"tel:+14186940106\">418-694-0106<\/a> or <a href=\"tel:+18005672106\">1-800-567-2106<\/a><br \/>\n      <a href=\"mailto:info@hotelchamplain.ca\">info@hotelchamplain.ca<\/a><\/p>\n<p>A cancellation confirmation will then be sent to you by email.<\/p>\n<\/p><\/div>\n<\/section>\n<section class=\"hc-policy\" id=\"rates\">\n    <span class=\"hc-policy__number\">04<\/span><\/p>\n<h2>Standard Rate Policy<\/h2>\n<ul>\n<li>The base reservation rate excludes all applicable taxes.<\/li>\n<li>Any additions to the reservation will be charged separately.<\/li>\n<\/ul>\n<\/section>\n<section class=\"hc-policy\" id=\"extension\">\n    <span class=\"hc-policy__number\">05<\/span><\/p>\n<h2>Extending Your Stay<\/h2>\n<p>An extension may be possible, subject to availability. Requests may be made before arrival or directly at the hotel. Depending on occupancy, guests may be required to move to an equivalent room.<\/p>\n<\/section>\n<section class=\"hc-policy\" id=\"smoking\">\n    <span class=\"hc-policy__number\">06<\/span><\/p>\n<h2>Non-Smoking Policy<\/h2>\n<p>The hotel is entirely smoke-free, including all guest rooms, elevators, hallways and entrances. Any guest or occupant found smoking will be subject to a minimum charge of $250.00 and immediate eviction without a refund.<\/p>\n<\/section>\n<section class=\"hc-policy\" id=\"occupancy\">\n    <span class=\"hc-policy__number\">07<\/span><\/p>\n<h2>Occupancy, Minimum Age and Number of Guests<\/h2>\n<ul>\n<li>The minimum age to reserve a room is 18. A valid photo ID may be required upon arrival.<\/li>\n<li>All occupants, including children, must be declared at the time of booking.<\/li>\n<li>Reservations are based on an occupancy of two (2) adults unless otherwise specified.<\/li>\n<li>A fee of $25.00 per night applies to each additional guest aged 12 or older.<\/li>\n<li>Children under the age of 12 stay at no additional charge.<\/li>\n<li>Undeclared additional guests are not permitted.<\/li>\n<li>Only the number of guests confirmed on the reservation may stay in the room.<\/li>\n<li>Exceeding the permitted occupancy or subletting the room may result in the immediate termination of the stay without a refund, as well as additional charges.<\/li>\n<\/ul>\n<\/section>\n<section class=\"hc-policy\" id=\"alcohol\">\n    <span class=\"hc-policy__number\">08<\/span><\/p>\n<h2>Alcohol Policy<\/h2>\n<p>Only alcoholic beverages sold by the hotel are permitted in common areas. In accordance with the law, alcohol purchased outside the hotel may not be brought into public areas. Alcohol intended for personal consumption must remain inside the guest\u2019s room unless otherwise indicated.<\/p>\n<\/section>\n<section class=\"hc-policy\" id=\"housekeeping\">\n    <span class=\"hc-policy__number\">09<\/span><\/p>\n<h2>Housekeeping Policy<\/h2>\n<p>For environmental reasons, housekeeping service during a stay is available upon request only. To request a room refresh or clean towels, please contact the front desk. Pets must not be present in the room while housekeeping service is being performed.<\/p>\n<\/section>\n<section class=\"hc-policy\" id=\"security\">\n    <span class=\"hc-policy__number\">10<\/span><\/p>\n<h2>Security and Privacy<\/h2>\n<ul>\n<li>For security reasons, a guest\u2019s identity and room number will not be disclosed to anyone, except to law enforcement authorities upon presentation of valid grounds.<\/li>\n<li>Surveillance cameras are installed on the premises to help ensure everyone\u2019s safety.<\/li>\n<li>The hotel assumes no responsibility for any loss, theft or injury occurring on the premises or while using hotel facilities or equipment.<\/li>\n<\/ul>\n<\/section>\n<section class=\"hc-policy\" id=\"damages\">\n    <span class=\"hc-policy__number\">11<\/span><\/p>\n<h2>Liability and Damages<\/h2>\n<ul>\n<li>Guests are responsible for the furniture and equipment located in their room and in the hotel\u2019s common areas.<\/li>\n<li>Any excessive damage or missing items will be charged at their replacement value.<\/li>\n<li>Any issue not reported at check-in may be considered to have occurred during the guest\u2019s stay.<\/li>\n<li>Please report any damage, malfunction or irregularity to the front desk immediately upon arrival.<\/li>\n<\/ul>\n<\/section>\n<section class=\"hc-policy\" id=\"parking\">\n    <span class=\"hc-policy__number\">12<\/span><\/p>\n<h2>Parking<\/h2>\n<ul>\n<li>Paid parking is available by reservation. Spaces are limited.<\/li>\n<li>Parking reservations must be confirmed by telephone.<\/li>\n<li>The hotel reserves the right to cancel a parking reservation if the vehicle does not match the information provided at the time of booking or if that type of vehicle is not permitted.<\/li>\n<li>Front desk staff can recommend alternative parking facilities located nearby.<\/li>\n<li>The hotel assumes no responsibility for theft, breakage or damage, despite the presence of surveillance cameras.<\/li>\n<\/ul>\n<\/section>\n<section class=\"hc-policy\" id=\"pets\">\n    <span class=\"hc-policy__number\">13<\/span><\/p>\n<h2>Pet Policy<\/h2>\n<ul>\n<li>Only cats and dogs are permitted, with a maximum of two (2) pets per room.<\/li>\n<li>A fee of $25.00 plus taxes, per pet and per night, will be charged.<\/li>\n<li>No fee will be charged for service dogs.<\/li>\n<li>Pets must never be left unattended in the room.<\/li>\n<li>Pets must be kept on a leash in all public areas.<\/li>\n<li>Pets are not permitted in the breakfast room, shared kitchen or on the terrace.<\/li>\n<li>Additional fees will be charged for any special cleaning, damage or disturbance caused by a pet.<\/li>\n<li>Pets must be removed from the room while housekeeping service is being performed. Please contact the front desk to arrange the service.<\/li>\n<\/ul>\n<\/section>\n<section class=\"hc-policy\" id=\"respect\">\n    <span class=\"hc-policy__number\">14<\/span><\/p>\n<h2>Community Living and Respect for Others<\/h2>\n<ul>\n<li>All occupants must respect the peace and quiet of the premises. A zero-tolerance noise policy is enforced between 11:00 p.m. and 7:00 a.m.<\/li>\n<li>All guests are expected to respect the surrounding neighbourhood and follow proper hygiene practices.<\/li>\n<li>Excessive noise or loud parties between 11:00 p.m. and 7:00 a.m. may result in the immediate termination of the stay without a refund, as well as additional charges.<\/li>\n<\/ul>\n<\/section>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Hotel Champlain \u00b7 Old Quebec Terms and Conditions Please review the policies that apply to reservations and stays at Hotel Champlain. On this page Reservation and security deposit Check-in, check-out&#8230;<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-2776","page","type-page","status-publish"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Terms and conditions - H\u00f4tel Champlain Vieux-Qu\u00e9bec<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/hotelchamplain.ca\/en\/terms-and-conditions\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Terms and conditions - H\u00f4tel Champlain Vieux-Qu\u00e9bec\" \/>\n<meta property=\"og:description\" content=\"Hotel Champlain \u00b7 Old Quebec Terms and Conditions Please review the policies that apply to reservations and stays at Hotel Champlain. 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